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Terms & Conditions

Cancellation Policy

If you wish to cancel your order before dispatch a full refund will be given. If you wish to cancel your order after dispatch please contact Robert Neale on 07860121687 or rob@nealesbrewingsupplies.co.uk in the first instance. If after contact you wish to return your item this can be done at the customers cost and a full refund will be given.

 

We try to make things as simple and easy as possible but we must have some terms and conditions:-

Payment is via Cardsave for credit and debit card payments, Paypal or by bank transfer.

Orders over 600g are sent by DPD.  A tracking number is given that allows the customer to alter the delivery date, address and arrange a Saturday delivery. Saturday deliveries require extra funding and this can be done through your tracking number. Orders under 600g are sent using Royal Mail First Class. This is usually next day but can be more.

If you are in any way unhappy with your order please let us know by calling 07860121687 or emailing rob@nealesbrewingsupplies.co.uk We will do everything in our power to put any problem straight. If after this you are still unhappy please return unused goods for a full refund.

Any personal details given are treated as confidential and will not, in any circumstance be given to anyone

We do not send orders to the following countries:-

Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Lebanon and Syria, Liberia, North Korea (Democratic Peoples Republic of Korea), Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Cote d'Ivoire.

 

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